Letter from a Customer in Sante Fe, CA

I was thinking a bit about audio manufacturers and wanted to send an email to express how much I appreciate and respect companies such as Transparent Audio. Audio is certainly a hobby, but it is also is an investment. I’ve attached a few photos of my system including the extensive use of Transparent in my interconnects, speakers, and power products.  I certainly have invested both time and money in this hobby. I’ve also met many wonderful people along the way and one of the enjoyments is to have an opportunity to meet high-level manufacturer’s representatives, such as yourself, and even owners/developers. Not only am I able to learn more about the products, but it is wonderful to learn about business models, history, manufacturing, personalities, etc.

At this year’s CES and the recent RMAF, I learned that many manufacturer’s I have done business with have or are releasing new and improved products. However, I only feel that Transparent ... invest(s) back in their end-users. It is refreshing to deal with a company that not only produces some of the finest products of their type, but also provides ongoing support for their end-users through an upgrade program. This shows the value Transparent places in their products and customers.

Although I have met many people in the industry, Transparent is at the top in customer service. Any time I’ve called Transparent, I felt like I’m treated like a valued customer ... regardless of the reason for the call.